Shipping policy

Is it necessary to create an account for order placement?

It’s not necessary to create an account to place your order. However, signing up with us will only take a few minutes and make your next shopping experiences much more convenient and quicker. We will save your address and other details so that you don’t have to enter them when you shop with us again. This way you’ll also be able to track your order, review your past purchases and manage your email preferences.

How long does it take to dispatch the order?

Orders are processed as soon as possible and dispatched usually within 2 days (excluding weekends).

Please note in exceptional cases, due to high demand or other reasons, order processing may take longer but every effort will be made to complete and dispatch your order promptly.

How long does it take to dispatch orders for pre-booked or restocked products?

Pre-booked orders will be shipped on the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the relevant product page.

How long do you take to deliver the order?

Our standard delivery time is 3 to 5 business days within United Kingdom. However, the delivery time may vary depending on the city and availability of the customer.

For order shipped international, the delivery time can vary from 7 to 14 working days depending on your country.

What if I miss the delivery of my order?

Our courier will make three attempts to deliver your order and they will get in touch with you through your provided contact details to know about your availability. After three attempts your parcel will be returned to us.

Can I make return my order and get a refund?

Refunds will only be issued if the delivered product is damaged and the customer does not want a replacement. In all other cases, A Store Gift Card will be issued to the customer. Please note that slight variation in color will not be considered a manufacturing defect.

Can I return or exchange the sale Items?

Sale items cannot be exchanged or returned unless the merchandize is defective.